Sending a screen shot to Unlocked Dongle (Windows)
A screen shot is a saved picture of content that appears on your computer screen. Screen shots are helpful for technical support when you have received an error that is hard to describe in words.
To create a screen shot:
1. Reproduce the error that you want technical support to see. Leave it on the screen.
2. On your keyboard, press the Print Screen button (sometimes called 'PrtScr'), usually near the top right of your keyboard.
Note: After you press this button, it will appear as though nothing has happened.
3. Click the Start button at the bottom left of your screen.
4. Go to Programs (or All Programs if you have Windows Vista or 7).
5. Open the Accessories menu and click Paint.
Note: If you are unable to find Paint in Acessories, click the Start button again, and click Run (for Windows Vista & 7 select the 'Search programs and files' box) type "mspaint" (without quotes) and press Enter.
6. A Paint window opens. In the Paint menu, click Edit, then Paste. If you receive a message that says "Would you like the bitmap enlarged?" click Yes. Your image now appears in the Paint window.
7. In the Paint menu, click File and then Save as. A new window opens.
8. In the Save in field, choose Desktop.
9. In the File name field, type UDscreengrab.
10. In the Save as type field, choose JPEG (*.JPG;*.JPEG;*.JPE;*JFIF) . If JPG is not an option, choose one of the .bmp options.
11. Click Save.
To send your screen shot to Unlocked Dongle Support:
1. Open your email program and select Attach or Attachment option (options may vary with your email program). Browse to your desktop and attach the UDscreengrab file.
2. Send the email to Unlocked Dongle
